Refund and Returns Policy
We hope you are happy with your new purchase. If for any reason your purchase isn’t what you’re after, then don’t hesitate to return it to us.
Please take a moment to read through our Returns Policy.
How to return unwanted items
Sometimes you just buy the wrong product and this isn’t a problem at all. You can return unwanted items purchased from us to one of our stores or via the Collect Plus, Royal Mail or a courier.
We will happily issue a full refund or an exchange within 30 days of delivery, providing you have proof of purchase, so please remember to hang on to your delivery note!
It is important that any unwanted product, unless faulty, is returned in a resalable condition.
We will reimburse you (by the method used to pay for the original transaction) the amount in relation to the product you don’t want. This includes the cost of delivery to you but not the cost of returning the product to us.
If you wish to exercise your legal rights to reject products because they are faulty or misdescribed, we will pay the costs of postage or collection. Please contact our Customer Care team here and we will come up with a solution that is right for you.
Our customer support team may be reached via email sales@easyshopping-online.com.
How to return faulty items
We are sorry to hear that you have a problem with your purchase.
For items that are faulty, we will offer you a full refund, repair or exchange within 30 days of purchase.
Within 12 months of purchase, we will either seek to replace the product or repair it free of charge.
Our customer support team may be reached via email sales@easyshopping-online.com.
How to return items to us
In Store
All items can be returned to our store for FREE. Just take the goods you want to return accompanied with the dispatch note or receipt and the store team will be happy to assist you.
If you paid using a credit or debit card please make sure you have this with you so we can process a refund. The time banks take to process payments can vary. Please allow 5 working days for a refund to appear in your account.
If you paid using Klarna, PayPal, PayPal Credit or Apple Pay, we’ll send the items to our Web Returns team on your behalf free of charge. Once received they will process your return. Any replacement items will be sent to the same store or address as the original order.
Royal Mail Returns
You can return items with Royal Mail at over 13,000 locations at Post Office® branches. No printer required, just visit our returns portal to register your return here. Receive your QR code and take it along with your parcel to a Post Office branch or Royal Mail Customer service point where we can print your label from the code.
By Post
You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.
Please address returns parcels to:
MMA-MAX LTD, Unit 7, Lulworth Business Centre, Nutwood Way, Totton, Southampton, SO40 3WW